# Visitor management

“Visitor management” includes any process that helps manage and oversee visitors coming and going from the office space. The setup usually includes visitor check-in and check-out procedures during which your receptionist or [visitor management system](https://getjoan.com/visitor-management/) collects and catalogs visitor information. Your visitor processing system might even include a questionnaire for visitors to fill out, such as a review of company policies and on-site protocols. To cover all of these steps and more, most companies are investing in [visitor management systems](https://blog.getjoan.com/best-practices-to-improve-the-visitor-management-system).

There are multiple benefits to having a user management system, including

- **A great first impression.** Automating the visitor check-in process can make a great first impression. Visitors can be more productive on site without waiting for front-end staff to file their paperwork. What’s more, the best visitor management systems reinforce your company branding, keeping your office looking sharp and professional at first glance.
- **Cut costs.** A visitor management system can significantly cut back on front-end costs. The setup simply automates the front-desk paperwork, freeing employees to focus on things that matter. Front-end staff can make each visitor’s experience as smooth and pleasant as possible, without getting stuck on the desk work.
- **Enhance workplace security.** There are a lot of factors when it comes to staying compliant with security certifications and guidelines. A visitor management system makes sure visitor data is filed to the same secure location every time.
- **Less user error.** By automating the visitor information-collection process, there’s little to no room for data errors. For example, when Steven checks in, your front-end staff don’t have to guess if his name is spelled with a “ph” or not.

In the past two years, Joan has expanded our [office management system](https://blog.getjoan.com/why-you-should-invest-in-visitor-management-software-in-2022) to include visitor management. With some of the highest safety ratings in the industry, you can rest easy knowing your visitor data is secure, reliable, and affordable. What’s more, [Joan 13 is the perfect wireless display](https://getjoan.com/shop/joan-13/) to use for office wayfinding. The 13” e-paper screen is clear and crisp, perfect for instructions or a floor map.

#### Related terms:

- [Office wayfinding](https://getjoan.com/workplace-glossary/office-wayfinding/)
- [Digital visitor log](https://getjoan.com/workplace-glossary/digital-visitor-log/)
- [Wireless room display](https://getjoan.com/workplace-glossary/wireless-room-display/)

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